Steps on how to connect TikTok with Commercium

Step 1: Access Your Commercium Account

• If you already have an account with Commercium, sign in using your login credentials.

• If you’re not yet registered, contact our support team at [email protected] for help getting started.

Step 2: Go to Channel Settings

• After logging in, head over to the Channel section on your Commercium dashboard and select the Add New Channel option.

• From the available choices, select Connect TikTok.

• Channel Name - In the Channel Name field, enter a name for this connection.
• Country - Select country of your TikTok account.
• Click Connect - Once all fields are correctly filled in, click the green Connect button in the bottom-right corner.
• Redirect to TikTok login - After clicking on connect button, you will be redirected to TikTok login page. You have to login to your TikTok account.
• Confirmation - If the credentials are valid and the connection is successful, you will see a confirmation message, and your account will be linked.

Configuration

Post-Connection Setup
After the connection is successfully made, you will be redirected to the Settings page.

Choose the appropriate identifier for your products, such as SKU, Barcode, or another field, depending on how your catalog is structured.

Within the Settings, enable the Order Sync option.

• Notify on Unlinked Item/Order – Enable this option to receive email alerts if an order or product fails to match or encounters an error during sync.

• Skip Unpaid Orders – When this setting is enabled, any orders from the marketplace that haven't been paid for will not be pulled into Shopify.

• Order Notes Format – You can choose to include the marketplace’s order ID in the order notes. Click the ‘+’ icon to add the ID, and optionally include a prefix or suffix.

• Order Number Format – Similar to the notes, you may configure how the order number appears by inserting the marketplace ID and adding any prefix/suffix as needed.

• Order Import Start Time – Define the timestamp (UTC) from which you want orders to start syncing into Shopify. You can set this to the present time or a few hours earlier, based on your preference.

Enable Shipment Sync in the Settings.

• You can link Shopify shipping methods with those used in the marketplace. To set up multiple mappings, use the ‘+’ button.
• Once mappings are complete, click Save Shipment, and then make sure to save all your changes by clicking Save at the top or bottom of the page.

Enable Inventory Sync within the Settings panel.

• Safety Stock Level – Specify a buffer stock quantity that will be retained in Shopify. This number will be subtracted from your total inventory and the remaining quantity will be pushed to the Marketplace. This helps you prevent overselling while keeping full stock visibility in Shopify.

Switch on Price Sync from the Settings.

• Any price changes made to your Shopify products will be automatically reflected in the Marketplace for the matched listings.

Activate Product Sync in the Settings.

• Default Inventory for Non-Tracked Products – Input a default stock quantity for items that aren’t inventory-managed in Shopify. This ensures that these products still appear with stock in the Marketplace, which requires inventory levels even for made-to-order or custom products.

If you have any questions or need further assistance, please don't hesitate to contact us at [email protected].